Kelir vs Dialpad
Dialpad is a UCaaS / contact-center platform delivered as a softphone. Kelir is the small-business phone system on a cellular line.
Dialpad is a contact-center platform layered on top of the standard business phone system — adds call queues at scale, agent supervision, real-time AI coaching, and deep CRM integrations (Salesforce, Zendesk, Slack). Standard tier is $15/user/mo, Pro $25/user/mo, Enterprise quote-only — all delivered as a softphone. Kelir ships the same standard business phone system (auto-attendant, voicemail transcripts, hunt groups, multi-level IVR, departments, call queuing on Team) on a real cellular eSIM line per seat — without the contact-center layer. Dialpad wins decisively for 25+ agent contact-center operations running queues all day; Kelir wins for 1–50 person teams whose phones are mobile.
How they compare.
| Compared | Dialpad | Kelir |
|---|---|---|
| Category & target | ||
| Product category | UCaaS / Contact center | Cellular business line |
| Best team size | 25+ agent contact centers | 1–50 person teams |
| Where calls ring | Inside Dialpad app | Native dialer |
| Works without Wi-Fi | ||
| Contact-center features | ||
| Call queues + ACD | ||
| Agent supervision (whisper, barge) | ||
| Real-time AI sentiment | ||
| Multi-level IVR | Pro tier | |
| Small-business essentials | ||
| Hunt groups | Team plans | |
| Working-hours auto-attendant | ||
| Voicemail transcripts | ||
| CarPlay native routing | ||
| 2FA SMS accepted | Often blocked | |
| Pricing | ||
| Starting price | $15/user/mo (Standard) | $24.99/mo (Solo) · $29.99/seat (Team) |
| Top tier | Enterprise quote-only | $39.99/seat (Pro) |
| Free trial | 14 days | No trial; cancel anytime |
Dialpad information sourced from www.dialpad.com on 2026-05-03. Plans and prices change; check the source for the current state.
- Mature contact-center features — call queues, agent supervision, whisper coaching, real-time CSAT scoring.
- Deep AI tooling — Dialpad Ai Agent, real-time transcription, sentiment scoring, automated post-call summaries.
- Native integrations with Salesforce, Zendesk, ServiceNow, HubSpot, Slack, Microsoft Teams.
- Mature web/desktop softphone for desk-bound agents on headsets.
- Enterprise IT controls — SSO, SCIM provisioning, granular audit logs, compliance reporting.
- Real cellular line — calls ring on the native dialer, not in Dialpad's softphone.
- Works on bad Wi-Fi or no Wi-Fi.
- VoLTE HD voice instead of VoIP-over-data.
- Simpler product — no contact-center complexity to learn or configure.
- 2FA SMS reliably accepted (banks, social).
- CarPlay, Apple Watch, lock-screen native behavior.
- Lower price ceiling — Pro at $39.99/seat covers everything Kelir offers, no quote-only tier.
Side-by-side, USD.
- Standard$15/user/mo
- Pro$25/user/mo
- EnterpriseCustomQuote
- Solo$24.99/month
- Team Starter$29.99/seat/mo
- Team Pro$39.99/seat/mo
Who should pick which?
You're running a contact center — sales or support team with 25+ agents on dedicated headsets, taking calls from queues all day. You need agent supervision, real-time AI coaching, queue analytics, deep CRM integration, and enterprise IT controls. This is Dialpad's home turf and it's genuinely best-in-class for it.
Your team is 1–50 people whose phones are mobile — out of the office, in cars, at job sites, in meetings. You don't need contact-center features; you need real cellular numbers that ring like phones. The complexity of UCaaS is overhead you'd pay for and not use.
Dialpad and Kelir aren't really competing for the same buyer. Dialpad sells a contact-center platform; Kelir sells a cellular business line. If you've found yourself comparing them, you're probably the buyer in the middle — a small team that's outgrown Grasshopper but doesn't need a contact center yet. For that buyer, Kelir Team is usually the right answer; Dialpad is the next step up if/when you start running real agent queues.
Common questions
Not in the contact-center sense. Kelir has hunt groups (round-robin, simultaneous, ordered cascade) which serve the small-team routing job — distribute incoming calls across a few seats. Dialpad has full ACD with skill-based routing, queue analytics, and overflow rules engineered for 25+ agent operations. Different jobs.
Some, on Kelir Team Pro: real-time call transcription, post-call summaries, transcript search across the team. Dialpad's AI is broader — real-time sentiment scoring, agent coaching prompts during calls, automated CSAT inference. If those are core to your operation, Dialpad is the right tool.
Dialpad Standard at $15/user/mo is per user; Kelir Solo at $24.99 is also a single line. The price difference reflects what's underneath: Dialpad runs as software on AWS, Kelir runs as a real cellular line with VoLTE interconnect. Dialpad Pro at $25/user/mo is a closer comparison; Kelir Solo is in similar territory.
Yes — port-out from Dialpad is supported (FCC mandate for simple ports is one business day). Submit through Kelir's port flow with your Dialpad account info. End-to-end typically 2–4 business days. The port itself is mechanical; the harder question is whether Kelir does the routing your team actually needs.
Salesforce and HubSpot integrations are on Kelir Team Pro. Zendesk and ServiceNow integrations are on the roadmap, not yet shipped. Dialpad's CRM/helpdesk integration story is broader and more mature — if that's your operational hub, Dialpad is the safer choice today.