Per-client departments. Hunt groups for new business. On cellular per seat.
The multi-user company phone system — hunt groups across the team, multi-level IVR for tiered client support, departments per major account, shared voicemail boxes, admin portal — running on real cellular lines per seat. Same routing primitives as Dialpad or RingCentral, without the contact-center weight.
How Kelir gets used in agencies work.
Per-client departments
Each major client gets its own US business number routing to the team that owns that account. Working hours, after-hours forwarding, voicemail greeting all customizable per client department.
Multi-level IVR for tiered client support
Two-level IVR on Team Starter, four-level on Pro. "Press 1 for production, 2 for strategy, 3 for billing" routes to the right account or finance lead. Visual builder, phantom-call test before activating.
Hunt groups for new business
Inbound prospect calls hit the new-business hunt group — round-robin across BD reps for fairness, simultaneous for new-lead urgency. Catcher voicemail handles overflow; no prospect call dropped because someone's in a meeting.
Account-lead mobility
Account leads spend half their time at client offices or in transit. Real cellular eSIM means the account number rings on their iPhone's lock screen wherever they are, with CarPlay routing for client-driving days. No softphone-app dependency.
CRM-integrated activity logging (Pro)
Connect HubSpot, Salesforce, or Pipedrive on Team Pro. Calls and SMS auto-log to the contact record. Caller-ID lookup overlays the contact's pipeline stage and last interaction pre-pickup.
Recording + analytics for account ops
Always-on recording on the account-management line for QA review. Per-user and per-department analytics surface who's handling volume, missed-call rate per client, and peak hours.
What changes when the line is real.
- Each account lead has a real cellular eSIM line — calls ring on the dialer wherever they are.
- Departments give every major client its own number, routing rules, and voicemail greeting.
- Hunt groups distribute inbound new-business across BD with cellular delivery — same primitive as RingCentral or Dialpad.
- Same UCaaS feature depth — auto-attendant, multi-level IVR, hunt groups, departments, recording, analytics, CRM.
- Web portal at app.kelir.io — no IT-managed PBX, no Cisco helpdesk tickets, no softphone version conflicts.
- Central per-seat billing on a single invoice paid by the agency — no chargebacks per project.
- Bulk port-in for switching the whole agency in one window — 3–5 business day typical timeline.
- CRM integration on Pro auto-logs every call and SMS for follow-up workflows.
- Recording for QA review — encrypted at rest, configurable retention 30 days–7 years on Pro.
- 2FA SMS works for client portals and finance platforms — every line is a real US cellular number.
Most agencies start on Kelir Team Starter.
Most agencies under 25 people start on Team Starter — hunt groups, two-level IVR, departments, central admin, every cellular feature. Move to Team Pro ($39.99/seat/mo) when you want call analytics across the team, Salesforce/HubSpot integration, or skill-based routing.
Who it's not for: If your agency runs a customer-support call center for clients (e.g. a managed-service operation taking client end-user calls in volume with real-time agent supervision and SLA dashboards), you'll outgrow Kelir's UCaaS routing — RingCX, NICE CXone, or Five9 are the right contact-center tools at that scale.
Common questions
Yes — that's what Departments are for. Provision a number per major client (Acme Brand line, Beta Inc line) and route to whichever team members own the account. Each department has its own working hours, voicemail greeting, and IVR rules. Members can belong to multiple departments without separate plans.
Configure a hunt group in the portal — pick the BD team members, the routing strategy (round-robin / simultaneous / ordered), and the overflow rule (voicemail after N seconds, route to another hunt group, etc.). Inbound to the new-business number rings the group; whoever picks up first gets the call. Standard behavior, but every member is on a real cellular line so calls actually ring on their phones.
On Team Pro: yes — call analytics with per-department, per-user, and time-of-day breakdowns. On Team Starter: per-user history is available but team-wide aggregate analytics aren't included. Most agencies start on Starter and upgrade once they want the data layer.
Slack notifications for missed calls and voicemails are on Team Pro. Direct integrations with Asana and Notion aren't shipped — call data exports to CSV and webhook notifications are available, which most agencies wire into their tooling via Zapier or n8n.
Yes — bulk port-in is supported on Team plans. Submit a CSV of numbers + carrier account info, sign one batch LOA, and we coordinate the port window. Typically 3–5 business days end-to-end for a multi-number port from major carriers; longer if some numbers have carrier exceptions. Every team member gets a temporary US number during the port.