The multi-user plans.Starter & Pro.2–50 users.
Team Starter and Team Pro bundle the full Kelir UCaaS feature surface for multi-user businesses — every per-seat single-user feature, plus the company-level PBX layer: hunt groups, multi-level IVR, departments, call queuing, shared voicemail, team analytics, admin portal at app.kelir.io. The full product showcase is at /product; this page is the Team plan factsheet.
United States · USD · No setup fee · Cancel any time · Monthly or annual
Starter for the routing layer.Pro for the data layer.
Both plans deliver the full multi-user phone system on cellular per seat — hunt groups, IVR, departments, queuing, shared voicemail, admin portal. Pro adds analytics across the team plus CRM integrations and advanced routing for businesses that need the data and workflow integration on top.
- Everything in Kelir Solo, per seat
- Hunt groups — 3 routing strategies (round-robin, simultaneous, ordered)
- Two-level IVR with custom greetings
- Departments with their own numbers and hours
- Web portal at app.kelir.io for admins and members
- Centralized billing, per-seat invoicing
- Internal directory and shared contacts
- Bring existing numbers via bulk port-in
- Everything in Team Starter
- Call analytics — heatmaps, per-user breakdowns, exports
- CRM integrations (HubSpot, Salesforce, Pipedrive)
- Bulk call recording with retention policies
- Advanced hunt group rules (skill-based routing, time-of-day)
- Multi-IVR trees with sub-menus
- Priority support (4-hour SLA, business hours)
- Optional SOC 2 Type II report on request
What Team adds on top of Solo.
Solo is the full single-user system per seat. Team layers on the company-level features — the routing, queuing, and shared workflows that turn a set of cellular lines into a coordinated business phone system.
Hunt groups
Route inbound calls to the right team. Round-robin, simultaneous-ring, or ordered cascade — picked per group, configurable in seconds from the portal. Members can be on Kelir lines or external mobiles.
3 routing strategies
Multi-level IVR
"Press 1 for sales, 2 for support…" with sub-menus on Pro. Custom greetings via TTS (no studio needed) or upload your own audio. Activate per-number, override for working hours.
TTS or audio upload
Departments
Each department — Sales, Support, Finance — gets its own US business number, working hours, voicemail box, and routing rules. Members can belong to multiple departments without separate seats.
Per-department numbers
Call queuing
When the team is busy, callers hold with music on hold rather than hitting voicemail. Default audio or upload your own. Per-queue overflow rules.
Music on hold included
Shared voicemail
Team inbox for the company main number. Anyone with access can see, listen, transcribe, and respond — no missed messages stuck in someone else's box.
Email transcripts to the team
Internal directory
Team members dial each other by name or extension. Internal calls never touch the PSTN — fast, free, with name presence on the lock screen. SIM-to-SIM, zero interconnect cost.
Free internal calls
A control panel,not a softphone.
All routing config happens at app.kelir.io — admins configure hunt groups, IVR trees, departments, working hours, members, and billing. Calls themselves still ring on the team's cellular lines via their phone's native dialer. The portal is the control panel; the cellular eSIM is the line.
- 12 portal pages: dashboard, calls, messages, voicemail, team, routing (IVR + hunt groups), analytics, recordings, settings, billing, departments, numbers
- Role-based access — admins, members, and billing-only seats
- Audit log of routing changes
- "Continue on Web" deep links from the mobile app for setup tasks
Whole team livein an afternoon.
- 1
Admin signs up
Create the team account. Pick the plan and seat count. Add a payment method (Apple Pay / card via Adyen).
- 2
Numbers assigned
Pick new US numbers per seat or submit existing numbers for bulk port-in. Departments configured in the portal.
- 3
Members invited
Each member gets an email invite with a magic-link sign-up. They install the eSIM and confirm their device.
- 4
The system is live
Hunt groups, IVR, departments, working hours, shared voicemail — all active the moment numbers are assigned. Calls ring on the team's native dialers. Edit routing anytime from app.kelir.io.
Common questions
Answers on porting at scale, per-seat billing, the Starter-vs-Pro decision, the portal, and CRM integrations.
Yes. Bulk port-in is supported for both Team Starter and Team Pro. Submit numbers from any US carrier and we'll port them in 1–3 business days for simple ports (longer for ports requiring carrier exceptions). Everyone gets a temporary US number to use during the port window.
$29.99/seat/mo for Team Starter, $39.99/seat/mo for Team Pro, all USD. Annual billing is two months free on either tier. Add or remove seats anytime — added seats are prorated to the current billing period, removed seats credit forward to the next bill. No setup fees, no per-number fees on the first number per seat.
Both plans ship the full multi-user phone system on cellular: hunt groups, IVR, departments, queuing with music on hold, shared voicemail, admin portal. Pro adds the data and integration layers — call analytics, CRM sync (HubSpot/Salesforce/Pipedrive), advanced routing rules, multi-IVR trees with sub-menus, configurable recording retention (30 days–7 years), and priority support. Most teams under 10 people start on Starter and upgrade to Pro when they want analytics or CRM integration.
Same business phone system feature set in most respects — hunt groups, multi-level IVR, departments, voicemail with transcripts, recording. Different delivery: every Team seat is a real cellular eSIM line, not a softphone account. Calls ring on your team's actual phones via the native dialer; admins manage routing from app.kelir.io. The trade-off is fewer contact-center features (no real-time agent supervision, no skill-based routing on Starter, no AI live coaching). The gain is field-team reliability, no app-must-be-open requirement, and 2FA SMS that works because every line is real cellular. For 25+ agent contact centers running queues all day on dedicated headsets, Dialpad or RingCentral are still the right call. For 2–50 person teams whose phones are mobile, Kelir is.
Admins use the portal to configure hunt groups, IVR, departments, working hours, and to manage seats. Day-to-day team members don't need the portal — calls and SMS happen on their phones the same way Solo does. The portal is a control panel, not a softphone.
On Team Pro, yes — direct integrations with HubSpot, Salesforce, and Pipedrive. Calls and SMS log automatically, caller-ID lookups against your contacts, and click-to-call from inside the CRM. On Team Starter, calls are exportable as CSV but no live integration.
Single invoice per team account, paid by the team admin via Apple Pay, Google Pay, or card through Adyen. Per-seat usage is itemized. Annual billing available. Multiple billing contacts and PO support are on Team Pro.
Yes. Personal Kelir Solo subscriptions and Team-issued seats are separate. A team member can be on a Team seat and also keep an unrelated Solo plan if they want — eSIM-capable devices support multiple eSIM profiles.
Type II report is available on request for Team Pro customers. Compliance posture is documented at /security.