How can we help?
Most questions are answered on the topic pages below. If you don't find what you need, email support@kelir.io and a real person reads it. The standalone help center at help.kelir.io launches with the broader content build-out — until then, this page is your starting point.
Start here.
- Activation & device setup
How eSIM installs on iPhone XS+, Android (Pixel 3+, Galaxy S20+), supported device list.
- Port your number in or out
What you need, the 4-step flow, timing tiers (1–3 days simple ports), bulk port-in.
- Pricing & billing
Plan comparison, monthly vs annual, when you're billed, refunds, US telecom taxes.
- Security & privacy
Encryption, eSIM SIM-swap resistance, retention, SOC 2 status, GDPR/CCPA posture.
- What is a business eSIM?
The encyclopedic definition, how it differs from VoIP, devices, market pricing.
- Glossary of terms
16 terms — eSIM, VoLTE, A2P 10DLC, hunt group, IVR, porting, LOA, MMS, RCS, etc.
Status and incidents are at status.kelir.io.
If your line is down or something looks wrong site-wide, check the status page first — faster than the inbox. Subscribe to the RSS feed for incident notifications.