A team inbox for missed calls.
Per-user voicemails are private. Shared voicemail is the team-wide inbox for missed calls on the company main number, a department main, or a hunt-group catcher. Anyone with access sees the messages with transcripts; anyone can mark resolved, assign to a teammate, or respond. Built for the missed-call message that needs a real human to handle, not a particular human.
Shared voicemail on Kelir.
Most voicemail is per-user: customer calls a sales rep's direct line, leaves a message, that rep's voicemail catches it. Personal voicemail is the right pattern when the message is for a specific person. But many missed-call messages aren't for a specific person — they're for the team. "Hi, I'm calling about pricing" left on the company main number isn't for any one rep; it's for whoever can pick it up.
Shared voicemail is the team inbox for that pattern. The company main number's catcher voicemail is shared. Each department's catcher voicemail can be shared. A hunt group's catcher (when no member picks up after the cascade) can be shared. The result: missed messages don't end up trapped on one rep's account where nobody else can see them.
The shared inbox UI mirrors a team email inbox. Messages appear with transcripts inline and audio attached. Anyone with access can mark "resolved" (handled), assign to a specific teammate ("Maya, this is in your territory — can you call back?"), reply by SMS or callback (logged so others see it was handled), or delete. Status is visible to the whole team — no doubling up on the same callback, no missed messages because everyone assumed someone else was handling.
Shared voicemail is on Team Starter ($29.99/seat) and Team Pro ($39.99/seat). On Solo, voicemail is by definition per-user — there's no team to share with. On Team plans, configure shared voicemail per inbound number from app.kelir.io: company main → shared, sales department → shared, individual user direct lines → typically per-user.
Same primitive ships on RingCentral, Dialpad, 8x8, Vonage Business, and Nextiva — usually as "team voicemail" or "shared messages". Functionally similar. Kelir's version: transcripts are included on every Team plan (no upgrade required for shared transcripts), the inbox is in the admin portal at app.kelir.io with team-collaboration features (assign, mark resolved, audit who handled what), and the audio is captured from real cellular calls so transcription accuracy is high.
Setup walkthrough.
Configured from Admin portal at app.kelir.io. The setup below assumes a working Kelir account and an active eSIM.
- 1
Open app.kelir.io as an admin and navigate to Routing → Voicemail.
- 2
Pick the inbound number you want shared voicemail for: company main, a department main, or a hunt-group catcher.
- 3
Toggle the voicemail mode to Shared (vs Per-user, the default for individual user direct lines).
- 4
Pick which team members have access to this shared inbox — typically the whole team that handles inbound on this number.
- 5
Configure the greeting that callers hear before leaving a message — TTS or audio upload.
- 6
Set the per-message resolution workflow: do messages need an explicit "resolved" mark, or do they auto-resolve when somebody calls back? Auto-resolve via callback is convenient; explicit resolution is better for audit trails.
- 7
Optionally enable Slack / email notifications when a new shared message arrives — pings a channel or distribution list.
- 8
Save. The next missed call to this number lands in the shared inbox.
- 9
Members access the shared inbox from app.kelir.io → Voicemail → Shared, or from the Kelir mobile app's Voicemail tab (toggle filter to Shared).
Where shared voicemail earns its keep.
Sales-line missed call
Customer calls company main, asks for pricing, leaves a message. Falls into shared sales inbox. Maya (the rep on duty for the day) sees the transcript, calls back within 30 minutes, marks resolved. Other reps see it's handled — no double callback.
Department main with rotating catcher duty
Support team has a daily catcher rotation. Whoever is catcher today watches the shared inbox; resolves messages in real-time. Audit log on Pro tracks who resolved what — useful for shift handoffs.
After-hours messages
Out-of-hours calls drop to shared voicemail. Morning team triages the queue first thing — assigns leads to sales, escalations to support, billing questions to the finance teammate. Inbox is the day's first 15 minutes.
Vacation coverage
User goes on vacation, has personal forwarding configured. Anything that falls through goes to the team's shared inbox. Coverage rep sees it, handles it, marks resolved. Nothing trapped on the OOO user's account.
Compliance audit trail
Regulated practice — audit log on Team Pro tracks every shared-message resolution. Compliance officer reviews monthly: who handled which message, when, with what callback. Required for some workflows.
The same feature.A real cellular line.
Shared voicemail is a standard multi-user UCaaS feature. Differences sit in transcription inclusion, collaboration workflow, and the messages-came-from-cellular audio fidelity.
- Transcripts included on every Team plan — Starter and Pro both. Many softphone competitors gate shared-voicemail transcription behind enterprise plans.
- Audio captured from real cellular calls — VoLTE — generally higher fidelity than softphone-VoIP-codec encoded streams. Transcription accuracy benefits.
- Team collaboration baked in: assign to a teammate, mark resolved, audit log of who-handled-what. Not just a "team inbox" but a shared workflow surface.
- Configurable per inbound number — company main shared, sales department shared, individual direct lines per-user. Mix-and-match as the team's actual workflow needs.
- Slack / email notifications on new messages — useful for teams who already manage work in those tools.
- Audit log on Team Pro tracks every resolution for compliance use cases.
Common questions
No. Shared voicemail is by definition multi-user — there has to be a team to share with. It activates on Team Starter ($29.99/seat) and Team Pro ($39.99/seat). On Solo, all voicemail is your personal mailbox.
Per-shared-inbox membership. Admin assigns which users have access to each shared inbox. Typical configuration: company main inbox accessible to admins + the catcher rotation; sales department inbox accessible to the sales team; finance department inbox accessible to the finance team. A user can have access to multiple shared inboxes.
Yes — transcription is automatic on every Kelir voicemail, shared or per-user. Transcripts appear inline in the inbox UI; full audio is attached. Everyone with access to the inbox sees both.
The inbox shows real-time status — who's currently viewing the message, who marked it as in-progress. Conflict is rare in practice; configurations that show clear team ownership (e.g. a daily catcher rotation) avoid it entirely.
Yes — assign to a teammate inside the inbox UI, or forward by email. Both create an audit trail; the assignment is visible to everyone with inbox access.
Yes. Search by transcript content, by caller phone number, by date range, by status (open / resolved). Useful for retrieving old messages later — "did that vendor leave a message about the delivery date?" finds it by transcript text.