A hunt group (sometimes called a ring group or call distribution group) is a routing rule that distributes inbound calls across multiple team members. Variants:
- Round-robin — calls cycle across members in turn (Maya gets the first call, Jordan the second, Priya the third, etc.). - Simultaneous-ring — all members ring at once; whoever picks up first takes the call. - Ordered cascade — primary member rings first, secondary if the first doesn't pick up in N seconds, etc.
Hunt groups are a small-team feature, distinct from a contact-center ACD (Automatic Call Distributor) which adds queueing, agent supervision, and skill-based routing for high-volume operations. Kelir Team plans support hunt groups at the small-team scale (2–50 members); 25+ agent contact-center operations typically need a UCaaS platform like Dialpad or Talkdesk.